We want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
You may request a return or refund under the following conditions:
- The item is defective, damaged, or incorrect
- The request is submitted within 30 days of delivery
- The item is unused and in its original condition (unless damaged upon arrival)
Certain items may be non-returnable due to hygiene or safety reasons.
Return Process
To initiate a return, please contact our support team with:
- Your order number
- A description of the issue
- Clear photos (if the item is damaged or incorrect)
Return instructions will be provided after review.
Do not return items without prior authorization, as unapproved returns may not be accepted.
Refunds
Once your return request is approved:
- Refunds are issued to the original payment method
- Processing time is typically 5–10 business days
- Shipping fees are non-refundable, unless the return is due to our error
If a replacement is preferred, we may offer a reshipment instead of a refund, depending on availability.
Items Not Eligible for Refund
Refunds may not be issued for:
- Items damaged due to misuse or normal wear
- Orders with incorrect address information provided by the customer
- Delays caused by carriers or customs procedures
- Change-of-mind returns after the 30-day period
Shipping & Return Costs
- If the return is due to a defective or incorrect item, return shipping may be covered.
- In all other cases, return shipping costs are the responsibility of the customer.
Legal Compliance
This policy is designed to comply with:
- UK Consumer Contracts Regulations
- US consumer protection standards
- Payment provider requirements (Stripe & PayPal)
Nothing in this policy affects your statutory consumer rights.
Due to the nature of our fulfillment process, return addresses vary by product and issue.
Please do not send items back without contacting us first.
Unauthorized returns may not be received or processed.
Once your return request is approved, we will provide you with specific return instructions, if applicable.
Need Assistance?
If you have questions regarding returns or refunds, please contact our support team. We are here to help.